Self Service Kiosk Alleviates Hospital Clinic Pressure

Nowadays, COVID-19 coronavirus has become global pandemic with uncontrollable spreading trend. The World Health Organization (WHO) said that there are more than 160,000 confirmed cases in the world yesterday. The increasing number of confirmed cases also partly reflects the heavy pressure on hospitals.

 

However, opportunity is hidden in danger. Under COVID-19 coronavirus condition, many hospitals use Internet technology and self-service queuing kiosk to alleviate hospital clinic pressure from online and offline perspectives.

From online perspective, medical staffs can check patient's condition and characteristics through Internet remote consultation system, greatly save medical staff time. Remote consultation will also minimize direct contact to reduce cross infection risk and raise diagnosis and treatment efficiency. Otherwise, hospitals can use self-service kiosk to implement appointment registration, queue number collection and self-service payment. It will greatly alleviate long queuing problem, optimize patient's medical treatment process, improve patient's medical treatment environment and alleviate the shortage of medical staff.

Advanced self-service kiosk can also use cutting-edge technology and voice function to provide operational guidance for the elderly, disables and initial patients, solving initial operation difficulty. For example, Telpo self-service queuing kiosk TPS716 adopts high-quality speaker and HD industrial touch screen, guiding patient to operate the kiosk according to the text information presented at the screen and broadcast operation steps in real time.

 

Patients can also make an appointment online in advance. When they reach hospital, they can present the registration QR code in front of the scanning window of the queuing kiosk to check in and print number receipt. After consultation, patient can also use their medical card to pay fees in that kiosk by themselves. Telpo self-service queuing kiosk able to achieve self-service check-in, obtain queue number and self-service payment integration.

In addition, in order to further relieve hospital clinic pressure, Telpo upgraded self-service kiosk TPS717 supports to detect patient's temperature and preliminarily judge patient's physical condition through infrared camera, infrared thermography and temperature measurement algorithm. And customer screen can display knowledge about epidemic preparedness in real time, and reduce unnecessary panic by delivering correct message in a timely manner.

The self-service kiosk not only relieves hospital clinic pressure and improves medical staff working efficiency, but also improves hospital service quality to some extent, and shortens patients queuing time and enhances hospital service image.