National Holiday Is Coming, Self-service Ordering Kiosk Helps Restaurant Improve Efficiency

2020 is such a special year that made people around the world truly understand the meaning of cherishes and accompany. It is predicted that there are 600 million people will go travel with their friends or family during the 8-day holiday from National holiday and Mid-Autumn festival in China.

As people regard food as their prime want, restaurants will undoubtedly usher in the highest passenger flow and peak season period. There is no doubt that restaurant with highest efficiency will attract and win more customers as it solves the most headache question-long time queuing.

Under such circumstance, many restaurants have introduced self-service ordering kiosk. On the one hand, it can provide customers a novel, comfortable and pleasure dining experience, alleviate queuing time at the peak time and reduce ordering error rate. On the other hand, it is conductive to improve restaurant efficiency and reduce labor cost.

It was reported that the self-service kiosk designed by Telpo has helped Burger King store reduced average ordering speed from 2 - 4 minutes to 45 seconds, and raised at least three times order efficiency.

At the 27-inch HD touchable screen, customers can self-order their ideal dishes, choose QR pay/ face pay/ NFC card payment and then print the receipt. Then, they can wait for their dishes at the seats. The kitchen will make dishes timely according to the platform data, which greatly reduces staffs’ working burden and customers’ queuing time.    

In addition, restaurant can timely understand the sales situation of dishes and customers' food preferences with the support of the big data of the ordering system, and then it can make dish planning in advance and improve the production speed. Importantly, the function of payment become membership can shift offline customer to online and push coupons, discount activities, point collection and other information to them. It is conductive to conduct secondary or multiple marketing. 

Whether from the perspective of improving restaurants’ operation efficiency or attracting consumers and further improve their consumption experience, self-service ordering kiosk will become the strongest weapon.